Facilitator Outline – Effective Feedback Module

Setup 15 minutes

09:00 – 09:15 Facilitated Discussion (flip chart)…”Why is it so

difficult to give effective feedback?

Overview of Feedback Tips 15 minutes

09:15 – 09:30 Slides & Group Discussion

Individual Exercise – Rewriting Feedback 20 minutes

09:30 – 09:50 Handout – 5 Feedback Examples + Debrief

Feedback Rounds Triad Exercise 50 minutes

09:50 – 10:00 Set up, Instructions

10:00 – 10:30 3 Rounds (using Feedback Cards)

10:30 – 10:40 Debrief

10:40 Break

Facilitator Materials:

ü Powerpoint Slides

ü Handout: 5 Feedback Examples:

1. “You’re not reliable. The team can’t count on you to deliver when you say you will. I’m just telling you for your own good.”

2. “You are too aggressive. Jim and Valerie have noticed it too.”

3. “Let’s have some ‘straight talk.’ You never keep your commitments.”

4. “The quality of your work is pitiful. Everyone is sick of covering for you.”

5. “Why can’t you be as productive as Trudy? You have such a lazy streak.”

ü Set of Feedback Cards for Triad Exercise

ü Participant Handouts (Tips & Traps)